Basic Return Policies And Terms Of Service
Our policy is effective for a period of 14 working days. Should you wish to exchange a product purchased within 14 working days after delivery has taken place, you will be required to cover the shipping costs back to Healthchem as well as the shipping costs for the new item back to your address. Unfortunately, no exchanges can be offered after 14 working days. Healthchem can only offer an exchange option and will not process any refunds for items ordered.
The item/s returned to Healthchem must be unused, in the same original and undamaged packaging (where applicable) and in the same new condition it was received. Once your order has been received and inspected, an email will be sent as confirmation. Should the item still be in its original state and packaging, an exchange will be arranged as agreed to by Healthchem and the client.
Healthchem can unfortunately not accept exchanges for products that have been manufactured (made to order as well as customised products) or ordered specifically for you.
Healthchem takes the utmost care when packing orders for delivery. We do however not take any responsibility for damages to stock during courier transit and will not refund clients for stock damaged by the courier. You are responsible to inspect each item upon delivery. A signed POD (proof of delivery) will be deemed that the order has been received in good order. Should a client wish to pay an additional fee for courier insurance, this can be quoted on.
If items delivered are damaged, please do not accept the delivery. We advise you to take photos and send these to firstname.lastname@example.org so we can send it to the courier company.
When shopping online, please take note of manufacturing and order lead times as specified with each item (included in product descriptions).
Additional delivery charges may apply to larger items and deliveries to outlying areas. This will be invoiced for separately once your order has been packed, measured and weighed. A quotation will be emailed to the client beforehand.
Thank you for ordering with us.
The Healthchem Online Team