Returns and Refunds
Our policy is effective for a period of 14 working days. Should you wish to exchange a product purchased within 14 working days after delivery has taken place, you will be required to cover the shipping costs back to Healthchem Pharmacy and the shipping costs for the new item back to your address. Unfortunately, no exchanges can be offered after 14 working days. Healthchem Pharmacy can only offer an exchange option and will not process any refunds for items ordered.
The item(s) returned to Healthchem Pharmacy must be unused, in the same original and undamaged packaging (where applicable), and in the same new condition it was received. Once your order has been received and inspected, an email will be sent as confirmation. Should the item still be in its original state and packaging, an exchange will be arranged as agreed to by Healthchem Pharmacy and the customer.
Healthchem Pharmacy can unfortunately not accept exchanges for products that have been manufactured (made to order and customised products) or ordered specifically for you.
Healthchem Pharmacy takes the utmost care when packing orders for delivery. We do however not take any responsibility for damages to stock during courier transit and will not refund customers for stock damaged by the courier. You are responsible to inspect each item upon delivery. A signed proofof delivery (POD) will be deemed that the order has been received in good order. Should a customer wish to pay an additional fee for courier insurance, this can be quoted on.
If items delivered are damaged, please do not accept the delivery. We advise you to take photographs and send these to orders@healthchemonline.co.za so we can send it to the courier business.
When shopping online, please take note of manufacturing and order lead times as specified with each item (included in product descriptions).
Additional delivery charges may apply to larger items and deliveries to outlying areas. This will be invoiced separately once the order has been packed, measured, and weighed. A quotation will be emailed to the customer beforehand.